Privacy Policy

Last Updated: [04/21/25]

At EXITDREAD ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website EXITDREAD.COM , make a purchase, or interact with our services.

By using our site, you consent to the practices described in this policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Contact Details: Name, email address, phone number, shipping/billing address.

  • Payment Information: Credit/debit card details (processed securely via Squarespace ), PayPal, or other payment methods. (Note: We do not store full credit card numbers.)

  • Account Details: If you create an account, we collect usernames, passwords, and purchase history.

  • Communications: Emails, customer service inquiries, and feedback.

B. Automatically Collected Data

  • Device & Usage Information: IP address, browser type, operating system, pages visited, and referring URLs.

  • Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to enhance your experience, analyze trends, and personalize marketing.

C. Third-Party Data

  • Social Media: If you connect with us via social platforms (Instagram, Facebook, etc.), we may receive profile information.

  • Analytics Providers: Google Analytics, Shopify Analytics, etc., to monitor site performance.

2. How We Use Your Information

We use your data for the following purposes:

  • Order Processing: To fulfill purchases, process payments, and deliver products.

  • Customer Support: To respond to inquiries, returns, or complaints.

  • Marketing & Personalization: To send promotional emails (with your consent), recommend products, and display targeted ads.

  • Site Improvement: To optimize website performance, prevent fraud, and analyze user behavior.

  • Legal Compliance: To meet tax, regulatory, or law enforcement requirements.

3. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment processors (Stripe, PayPal), shipping carriers (DHL, FedEx), and IT support.

  • Marketing Partners: Email platforms (Klaviyo, Mailchimp) and ad networks (Meta, Google Ads), only with your consent.

  • Legal Authorities: If required by law (e.g., court orders, fraud investigations).

  • Business Transfers: In case of mergers, acquisitions, or asset sales.

4. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, Correct, or Delete your personal data.

  • Opt Out of marketing emails (via unsubscribe link).

  • Disable Cookies through browser settings (may affect site functionality).

  • Request Data Portability (for GDPR compliance).

  • Non-Discrimination (under CCPA for California residents).

To exercise these rights, contact us.

5. Data Retention & Security

  • We retain your data only as long as necessary (e.g., for order history, tax records, or legal obligations).

  • We implement SSL encryption, secure payment gateways, and restricted employee access to protect your information.

6. International Data Transfers

If you are outside the US, your data may be processed in other jurisdictions with applicable safeguards (e.g., GDPR Standard Contractual Clauses).

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect their data.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

9. Contact Us

For privacy-related questions or requests, please contact us.